Methods and concepts in overview:

Pellet

The All-in-One Solution for Modern Pet Owners

Pellet Cover
BriefingResearchConceptDesign

Phase 1: Briefing

What?:

As a pet owner myself, I know how time-consuming it can be to find the right food and supplies. Countless brands promise the best, yet a centralized platform that truly offers personalized recommendations and streamlines the shopping process is often missing.
This is where Pellet comes in: a smart app delivering tailored product suggestions and making pet care more efficient than ever.

With Pellet, users receive personalized recommendations based on detailed pet profiles, benefit from same-day delivery, and can set up flexible subscriptions to ensure food and supplies always arrive on time—no complicated checkout, no delays, just reliable care.
Mit Pellet erhalten Tierhalter personalisierte Vorschläge auf Basis individueller Tierprofile, profitieren von einer schnellen Same-Day-Delivery für Futter und Zubehör und können durch flexible Abo-Modelle sicherstellen, dass frische Tiernahrung immer rechtzeitig nach Hause geliefert wird. Keine komplizierten Bestellprozesse, keine langen Wartezeiten – nur optimale Versorgung für dein Haustier, genau dann, wenn du sie brauchst.

Why?:

Most pet owners spend a lot of time searching for the right products. Existing solutions rarely offer true personalization, forcing users to rely on reviews and generic descriptions—often with uncertain results.

Pellet makes pet care more predictable, simple, and stress-free.
Mit Pellet wird Tierpflege planbarer, einfacher und stressfreier.

Who?:

Pellet is designed for modern pet owners—people who want the best for their pets but don't have the time or energy to navigate complex stores and long delivery times.

Three key user groups benefit most:‍

  • Quality-conscious owners seeking species-appropriate nutrition and targeted suggestions
  • Busy pet parents looking for fast, reliable ways to order food and gear without wasting time
  • Tech-savvy users who value smart features like personalized recommendations, flexible subscriptions, and same-day delivery

Phase 2: Research

Why is an app like Pellet more relevant than ever?
To better understand the market shift, I explored how pet ownership has changed—and what problems owners truly face.

Key Trends:

Pet ownership is growing rapidly

  • Over 1 million new pets in Germany since the pandemic
  • 6.7 million cats and over 10 million dogs—and counting

Time pressure is a key issue

  • Many shelters report returned pets due to lack of time post-pandemic
  • A smart delivery service can ease this burden

Same-day delivery is booming—but not in pet care

  • Industries like groceries and restaurants have nailed it
  • Pet supplies? Often 2–4 days shipping

Während der Recherche habe ich mir genau angesehen, welche bestehenden Services es bereits im Bereich Same-Day-Delivery gibt – sowohl im Haustiermarkt als auch in anderen Branchen.

Welche Plattformen haben den Markt bereits verändert?

Gorillas Logo
Gorillas (Deutschland)
Delivers groceries and household items on demand—but offers only a limited selection of pet products.
Picnic Logo
PicNic (Deutschland)
An efficient online supermarket with strong logistics—yet lacks any specialization in pet care or nutrition.
Uber eats Logo
Uber Eats
A major player in food delivery—but not relevant for the pet care sector.

Pellet combines the best of both worlds:

✔ Same-day delivery for pet supplies
✔ Personalized product suggestions based on smart pet profiles
✔ Subscription models for fresh pet food

Phase 3: Konzeption

Jobs to be Done

To ensure Pellet genuinely improves pet owners' lives, I applied the JTBD framework. It became clear:Users don’t just want to buy food—they want a system that fits into their day without stress.

Pellet Jobs to be done

Three core requirements shaped the concept:

✔ Fast & easy ordering – Same-day delivery as a key feature
✔ Personalized recommendations – No more endless scrolling
✔ Subscriptions & guidance – For ongoing nutrition with expert support

Each design decision aimed to simplify, speed up, and personalize the experience.

Personas

Pellet adapts to users—not the other way around. I developed personas to reflect real owners' needs.

Pellet Persona

Floyd Miles represents tech-savvy, convenience-focused users. For him, pet care matters—but it must be smooth and efficient.

For the UX/UI design this meant:

  • Fast checkouts in a few taps
  • Clear product info over endless comparisons
  • Dynamic, relevant suggestions only

Userflow

A streamlined user flow was key. I mapped every step—from registration and product discovery to payment and delivery.

Pellet Flowchart

Key elements:

  • Fast checkouts in a few taps
  • Clear product info over endless comparisons
  • Dynamic, relevant suggestions only

Users reach what they need in just a few clicks—be it food, gear, or subscription plans.

Phase 4: Design

Moodboards

To guide the visual identity, I created two moodboards:

Emotional tone & brand character: mood statements, keywords, colors, icons, and typography experiments defined the look & feel.
Benchmarking: analysis of existing pet apps helped position Pellet at a high standard in both design and functionality.

BloomMoodboard 1Pellet App moodboard

Wireframes

Before final visuals, detailed wireframes defined structure and navigation—covering flows from search and profile creation to delivery.

Pellet Wireframes 1Pellet wireframes 2

A special focus was placed on pet profile creation, allowing for clear, step-by-step data entry (breed, size, diet).

Screendesigns

Smart Pet Profiles
Pellet simplifies pet care by allowing users to create detailed profiles—including breed, size, and dietary needs—to receive highly targeted product suggestions.

Pellet Onboarding mockup

Intelligent Product Recommendations & Subscription Models

Based on each profile, Pellet analyzes preferences and recommends suitable food, supplements, and accessories.

Flexible subscription options ensure ongoing supply of favorite food or special diets—adjustable and pauseable anytime.

Fast Same-Day Delivery – When It Matters Most

‍Forgotten an order? Pellet’s express delivery brings pet supplies within hours—reliable, fast, no stress.

Curated News & Knowledge Hub

Stay informed with curated articles on nutrition, health, and trends.
Smart filters let users explore by interest, comment, or share with the community—making Pellet more than just a store: it’s a growing knowledge hub for pet lovers.

Landingpage

Pellet’s landing page captures the core value immediately: fast, smart delivery for pet supplies.

With clean layout, warm colors, and clear calls-to-action, users are intuitively guided—on any screen size.

Pellet Desktop Mockup
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